Gain Insights with

Reports and Analytics

Our Reports and Analytics tool within the Case Management feature provides you with comprehensive insights and data analysis to help you make informed decisions and improve your operations.

Interactive Real-time data Dashboards

Visualize data with interactive dashboards for a clearer understanding. Access up-to-date information and track key metrics in real-time.

Make data-driven decisions with ease

Experience the power of our Reports and Analytics tools.

Customizable Reports

Generate reports tailored to your specific needs and preferences.

Automated Reporting

Schedule and automate reports to save time and ensure consistency.

Data Export Options

Export data in various formats for further analysis and sharing.

Benefits of

Reports & Analytics

Informed Decision-Making: Make data-driven decisions with accurate and timely insights.

Improved Efficiency: Streamline your reporting process with automated and customizable reports.

Enhanced Visibility: Gain a comprehensive view of your operations with interactive dashboards.

Better Performance Tracking: Monitor key metrics and track performance over time.

Our Customers, Our Success

Trusted by companies to help them increase efficiency, reduce costs, and improve customer experience.

GOIP Limited provided timely and reliable service that helped streamline our operations. Their team was responsive, professional, and solution-oriented exactly what we needed. I’d confidently recommend them to any organization seeking dependable IT and connectivity solutions.

One of Fortune Sacco's persistent challenges was competition from commercial banks and digital lenders. By leveraging the GoIP system's advanced customer relationship management (CRM) tools, the Sacco has been able to enhance member engagement and retention. Members now experience faster resolution of issues, personalized financial advice, and improved access to services such as mobile banking and loan processing. The GoIP call center system has not only resolved longstanding challenges for Fortune Sacco but also positioned it as a forward-thinking institution committed to member success. By embracing this technology, Fortune Sacco continues to redefine its role in economic empowerment while ensuring that its members receive exceptional service tailored to their needs. Truly, this partnership underscores their slogan: Your Success, Our Success.

GoExperience Call Center has greatly improved our company’s productivity. The easy-to-use and interactive UI has helped increase the number of calls made, and I can now easily monitor agent activity and access detailed reports that we use to improve our services. Their customer support is also exceptional—GoIP Support responds quickly to my requests and even implements feature improvements when needed. Truly a reliable partner!

"Through acquiring Go-Experience, we’ve been able to resolve the problems we were facing like setting break times, determining the login and log out time for agents and we’re now able to access that data whenever we need it. We are able to get reports on the number of calls we receive in a day and the number of dropped calls."

"Through acquiring Go experience we have been able to achieve one of our major objectives which is to serve our clients by resolving the issues they raise via the contact center. The feature we utilize most is inbound calling as our clients are able to reach us whenever they have any queries."