Omnichannel Chat
Solution
Seamlessly connect with your customers across chat, email, SMS, and social channels in one powerful omnichannel platform. Enhance engagement, streamline support, and deliver exceptional experiences—all in real time.
Unified Interface
Manage all your conversations from a single, easy-to-use interface.
Simplify the way you connect with Customers
Experience the convenience of our Omnichannel Chat feature today.
Advanced
Omni-Chat
Features
✔ Setup and Launch in minutes
- Our platform is user-friendly
- Can be deployed quickly
- Allows your teams to manage customer interactions with ease
✔ Social Media Connectivity
- Seamlessly manage customer conversations popular social media platforms like Facebook, WhatsApp, X, Telegram and Instagram-all from a single dashboard.
✔ Email Integration
- Connect your business email seamlessly to manage customer inquiries from a unified dashboard.
- Organize conversations
- Automate responses
- Improve resolution times
✔ Dynamic chat flows
- Automate and personalize conversations using chatbots and workflow automation
- Guide customers through different support processes with smart routing and intuitive responses
✔ Reporting and analytics
- Gain valuable insights into customer interactions, response times and agent performance with real-time historical data analytics
- Use reports to optimize workflows and enhance customer satisfaction
✔ Real-Time Chat
- Engage with customers instantly through live chat on different platforms.
- Enable proactive support, real-time troubleshooting and instant responses for a superior customer experience.
✔ Unified Interface
- Say goodbye to juggling multiple platforms! Our omnichannel chat desk brings together all customer interactions-emails, chats, calls and social media messages-into a single, easy-to-use interface.
✔ Forms and templates
- Streamline support workflows with pre-built and customizable templates for FAQs, tickets and customer inquiries.
- Save time and maintain consistency in communication.
✔ Modular design
- Our flexible, scalable architecture allows businesses to customize and expand features based on their needs.
- Choose the tools that best fit your workflow without unnecessary clutter.
Our Customers, Our Success
Trusted by companies to help them increase efficiency, reduce costs, and improve customer experience.
One of Fortune Sacco's persistent challenges was competition from commercial banks and digital lenders. By leveraging the GoIP system's advanced customer relationship management (CRM) tools, the Sacco has been able to enhance member engagement and retention. Members now experience faster resolution of issues, personalized financial advice, and improved access to services such as mobile banking and loan processing. The GoIP call center system has not only resolved longstanding challenges for Fortune Sacco but also positioned it as a forward-thinking institution committed to member success. By embracing this technology, Fortune Sacco continues to redefine its role in economic empowerment while ensuring that its members receive exceptional service tailored to their needs. Truly, this partnership underscores their slogan: Your Success, Our Success.
GOIP Limited provided timely and reliable service that helped streamline our operations. Their team was responsive, professional, and solution-oriented exactly what we needed. I’d confidently recommend them to any organization seeking dependable IT and connectivity solutions.
GoExperience Call Center has greatly improved our company’s productivity. The easy-to-use and interactive UI has helped increase the number of calls made, and I can now easily monitor agent activity and access detailed reports that we use to improve our services. Their customer support is also exceptional—GoIP Support responds quickly to my requests and even implements feature improvements when needed. Truly a reliable partner!
"Through acquiring Go experience we have been able to achieve one of our major objectives which is to serve our clients by resolving the issues they raise via the contact center. The feature we utilize most is inbound calling as our clients are able to reach us whenever they have any queries."
"Through acquiring Go-Experience, we’ve been able to resolve the problems we were facing like setting break times, determining the login and log out time for agents and we’re now able to access that data whenever we need it. We are able to get reports on the number of calls we receive in a day and the number of dropped calls."
Redefine Customerconnections for exceptional Experiences
Optimize your agents' productivity and customer experience, while increasing customer retention and satisfaction.
