GoExperience Call Center has greatly improved our company’s productivity. The easy-to-use and interactive UI has helped increase the number of calls made, and I can now easily monitor agent activity and access detailed reports that we use to improve our services. Their customer support is also exceptional—GoIP Support responds quickly to my requests and even implements feature improvements when needed. Truly a reliable partner!

One of Fortune Sacco's persistent challenges was competition from commercial banks and digital lenders. By leveraging the GoIP system's advanced customer relationship management (CRM) tools, the Sacco has been able to enhance member engagement and retention. Members now experience faster resolution of issues, personalized financial advice, and improved access to services such as mobile banking and loan processing. The GoIP call center system has not only resolved longstanding challenges for Fortune Sacco but also positioned it as a forward-thinking institution committed to member success. By embracing this technology, Fortune Sacco continues to redefine its role in economic empowerment while ensuring that its members receive exceptional service tailored to their needs. Truly, this partnership underscores their slogan: Your Success, Our Success.

"Through acquiring Go-Experience, we’ve been able to resolve the problems we were facing like setting break times, determining the login and log out time for agents and we’re now able to access that data whenever we need it. We are able to get reports on the number of calls we receive in a day and the number of dropped calls."

"Through acquiring Go experience we have been able to achieve one of our major objectives which is to serve our clients by resolving the issues they raise via the contact center. The feature we utilize most is inbound calling as our clients are able to reach us whenever they have any queries."