Go-Experience provides the ability to track the service level, resolution rates, number of answered calls, Total blocked calls, Total abandoned calls, Average time in queues, Average call time, Average abandonment rate, Average response time, Percentage hit rate, and Answered calls per hour.
Our plans are available from Ksh 3000 for the lite package which includes access to non-voice channels and up to 1000 interactions per month. Our premium plan offers all voice & non-voice channels and up to 5000 interactions per month.
Yes, you can choose to upgrade your subscription instantly as you may require. If you wish to downgrade or cancel your subscription, the new plan takes effect after the previously subscribed plan has lapsed.
We provide free demos for interested organizations and teams.
Please fill the demo request form and one of our product specialists will get back to you to set up a demo and show you how you can transform the way you engage with your customers at your organization
Simplify the way you connect with customers
See how Go-Experience can help you create better experiences for your customers on all channels.
We offer marketing, sales and services support for our partners. This includes partner-exclusive resources, content and trainings aimed at helping you sell to your clients and grow your expertise, as well as access to our team of experts.
Channel Partners – These are partners who enable us to reach out to
more organizations that will use Go-Experience and other technology
Customer Fulfillment Partners – These are partners who will
enable organizations to adopt the solution with speed & ease.
They include deployment, training and integration partners
Technology Partners – These are partners who enable Go-experience to create
better value to organizations by seamlessly integrating with their solutions.They
include Telcos, MIS providers such as Microsoft Dynamics, sector specific systems e.g. HMIS, Accounting and HR systems etc.
GoIP will support your organization to ensure that your clients receive seamless service.We ensure that you're trained on the solution so you can provide 1st & 2nd level support and we will provide you with 3rd level support to deliver to your clients.