Discover Our

Journey and Vision

Join us as we continue to push the boundaries and shape the future together.

Beyond Profits

We're not just a business; we're a community of passionate individuals dedicated to making a positive impact on the world. Our journey is a testament to the power of collaboration, innovation, and the pursuit of excellence. Join us on this exciting journey as we continue to shape the future of customer Experience solutions.

Our story

Our journey began with a simple vision: to build a call center communication platform that would streamline customer interactions. With a small, dedicated team, we poured our passion and expertise into creating a solution that met the needs of our clients.

As we listened to feedback and observed the evolving landscape, we realized the potential to do more. Through intentional collaboration and a shared belief in our vision, we transformed our platform into a comprehensive customer experience hub.

Today, our product not only facilitates seamless communication but also enhances customer engagement and satisfaction. Our story is a testament to the power of a small team working together with purpose and determination to create something truly remarkable. We continue to innovate and grow, driven by the same spirit that started it all.

Our Mission

Our mission is to enable businesses and communities by leveraging on Technology. We strive to maintain a product that users can rely on and ensure uninterrupted business continuity and productivity.

Our Core Values

Innovation

Innovation lies in our hearts. We're constantly coming up with new solutions and improving our offering.

Collaboration

We win as a team. We work closely together with to make sure that our clients and our team all moves towards success.

Excellence

Great quality is a constant in all our operations. We all strive to deliver the highest quality and value for impact.

Our Customers, Our Success

Trusted by companies to help them increase efficiency, reduce costs, and improve customer experience.

GOIP Limited provided timely and reliable service that helped streamline our operations. Their team was responsive, professional, and solution-oriented exactly what we needed. I’d confidently recommend them to any organization seeking dependable IT and connectivity solutions.

GoExperience Call Center has greatly improved our company’s productivity. The easy-to-use and interactive UI has helped increase the number of calls made, and I can now easily monitor agent activity and access detailed reports that we use to improve our services. Their customer support is also exceptional—GoIP Support responds quickly to my requests and even implements feature improvements when needed. Truly a reliable partner!

One of Fortune Sacco's persistent challenges was competition from commercial banks and digital lenders. By leveraging the GoIP system's advanced customer relationship management (CRM) tools, the Sacco has been able to enhance member engagement and retention. Members now experience faster resolution of issues, personalized financial advice, and improved access to services such as mobile banking and loan processing. The GoIP call center system has not only resolved longstanding challenges for Fortune Sacco but also positioned it as a forward-thinking institution committed to member success. By embracing this technology, Fortune Sacco continues to redefine its role in economic empowerment while ensuring that its members receive exceptional service tailored to their needs. Truly, this partnership underscores their slogan: Your Success, Our Success.

"Through acquiring Go-Experience, we’ve been able to resolve the problems we were facing like setting break times, determining the login and log out time for agents and we’re now able to access that data whenever we need it. We are able to get reports on the number of calls we receive in a day and the number of dropped calls."

"Through acquiring Go experience we have been able to achieve one of our major objectives which is to serve our clients by resolving the issues they raise via the contact center. The feature we utilize most is inbound calling as our clients are able to reach us whenever they have any queries."

Experience Excellence Every Time

The Omnichannel Cloud contact center solution helping organizations of all sizes to improve their customer experience.

Discover everything you can do with Go-Experience.

Schedule a no-commitment call with our product specialist
Review your contact center needs and explore tools to advance it

Powering great customer experiences in organizations that care about their customers.

Resources

Catch up with the latest updates, guides and industry trends from our customer experience experts.

Customer Experience

Discover Our

Journey and Vision

Beyond Profits