"The specific problems we were encountering are that we did not have direct control over the contact center as we could not view the dashboard. We wanted more control and the ability to view our live data, generate our own reports, and monitor our costs on a daily basis. Through acquiring Go-Experience we have been able to resolve the challenges we were experiencing."

"Through acquiring Go-Experience, we’ve been able to resolve the problems we were facing like setting break times, determining the login and log out time for agents and we’re now able to access that data whenever we need it. We are able to get reports on the number of calls we receive in a day and the number of dropped calls."

"Through acquiring Go experience we have been able to achieve one of our major objectives which is to serve our clients by resolving the issues they raise via the contact center. The feature we utilize most is inbound calling as our clients are able to reach us whenever they have any queries."

"We wanted a centralized platform where all our staff could receive and make calls. Through acquiring Go-Experience, we have been able to have a centralized platform where our staff can comfortably make calls and also receive calls among themselves and also from clients."