Members Love Fast Support.

We Make It Happen.

Deliver seamless, efficient, and secure customer support for your SACCO or microfinance institution with our cloud-based, AI-powered contact center. Manage customer inquiries on account opening, loan eligibility, digital banking, and transaction reversals across voice, WhatsApp, SMS, email, and chat—all from a single, easy-to-use platform. Automate call routing, follow-ups, and escalations to ensure faster resolutions while maintaining compliance and security. With 99.99% uptime and real-time analytics, empower your team to provide exceptional service and support financial inclusion effortlessly.

Omnichannel Support for Seamless Customer Engagement

Allow members to inquire about account balances, loan requirements, and digital banking support via phone, WhatsApp, SMS, email, or chat—all in a unified platform.

Faster Loan Processing & Approvals

Streamline loan applications with automated call routing, self-service IVRs, and chatbots that provide members with real-time loan eligibility updates and document submission guidance.

Secure & Efficient Digital Banking & Transaction Support

Resolve mobile money and digital banking transaction issues quickly with an automated ticketing system and AI-powered call routing that directs inquiries to the right support team instantly.

Intelligent Escalations & Workflow Automation

Speed up issue resolution with predefined escalation matrices that automatically route complex cases—such as loan disputes or account security concerns—to the appropriate back-office team.

Real-Time Insights & SLA Monitoring

Monitor call volumes, missed call rates, resolution times, and common customer inquiries with real-time analytics—helping SACCOs and MFIs improve service delivery and member satisfaction.

Secure, Reliable, and Built for Financial Services

With 99.99% uptime, financial-grade security, and regulatory compliance, your contact center is built to handle sensitive financial transactions safely and efficiently.

Simplify the way you Connect with customers

Optimize your agents' productivity and customer experience, while increasing customer retention and satisfaction.

Seamless

Integrations

Seamlessly integrate with your existing Core Banking System (CBS), enhancing operational efficiency and providing your agents with a comprehensive 360-degree customer view. With real-time data synchronization and an intuitive omnichannel interface, your team can access enriched customer profiles, transaction history, and personalized recommendations—all in one unified dashboard.

Our Customers, Our Success

Trusted by companies to help them increase efficiency, reduce costs, and improve customer experience.

GoExperience Call Center has greatly improved our company’s productivity. The easy-to-use and interactive UI has helped increase the number of calls made, and I can now easily monitor agent activity and access detailed reports that we use to improve our services. Their customer support is also exceptional—GoIP Support responds quickly to my requests and even implements feature improvements when needed. Truly a reliable partner!

One of Fortune Sacco's persistent challenges was competition from commercial banks and digital lenders. By leveraging the GoIP system's advanced customer relationship management (CRM) tools, the Sacco has been able to enhance member engagement and retention. Members now experience faster resolution of issues, personalized financial advice, and improved access to services such as mobile banking and loan processing. The GoIP call center system has not only resolved longstanding challenges for Fortune Sacco but also positioned it as a forward-thinking institution committed to member success. By embracing this technology, Fortune Sacco continues to redefine its role in economic empowerment while ensuring that its members receive exceptional service tailored to their needs. Truly, this partnership underscores their slogan: Your Success, Our Success.

"Through acquiring Go experience we have been able to achieve one of our major objectives which is to serve our clients by resolving the issues they raise via the contact center. The feature we utilize most is inbound calling as our clients are able to reach us whenever they have any queries."

"Through acquiring Go-Experience, we’ve been able to resolve the problems we were facing like setting break times, determining the login and log out time for agents and we’re now able to access that data whenever we need it. We are able to get reports on the number of calls we receive in a day and the number of dropped calls."